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  • How many players are allowed in one room?
    For the best experience possible we suggest at least 2-6 players per room. If you have more than 6 players please send us and email and we will do our best to accommodate you!
  • How much does it cost?
    It is $30.00 per player not including taxes with a minimum booking of 2 players. Corporate groups or groups of 10 or more receive a discounted rate, email us for a discount at sales@pandoraslocks.ca
  • Do we get any hints?
    Yes! Each room has a built-in hint system that can be used without any repercussions. We also give unlimited hints from our Game Master but as soon as they are called into the room your group is illegible for the leaderboard.
  • How do I make a reservation?
    You can click the "Book" option in the menu and it will take you to our booking page!
  • Where can I park?
    We are located right outside Columbia Skytrain Station so it is very easy to transit to us! If you are coming by car, limited 2hr free parking can be found on some adjacent streets and a paid parking lot is located right across from us on Columbia Street.
  • How early should I arrive?
    We ask group to arrive 10-15 minutes early to allow time for filling out waivers and explaining our rules.
  • How do we pay?
    You will pay upon arrival for your booking. We take cash, interac, visa, and mastercard. Any discounts or coupons will be applied upon arrival as-well.
  • Are there age restrictions?
    We accept participants of all ages, including kids. However, for safety reasons, we ask that children under the age of 12 are joined by an adult in the rooms. Kids aged 12 and over can play in our rooms on their own.
  • How long do we have to escape?
    All of our rooms give players approximately 1hr to escape but vary depending on the theme. Time limits for each room are highlighted on the booking and room pages.
  • Do you offer a free Birthday game?
    We love birthday parties! Your family and friends will have a great time celebrating in our escape rooms! The Birthday person plays for free as long as there are 3 other players or more paying in the same group.
  • Are the rooms scary?
    None of our themes are intentionally made to be scary but some rooms have flashing lights or noises that can be surprising. They are however not designed to make anyone scared.
  • Do the rooms have flashing lights?
    Some of rooms do use flashing lights/other lighting effects that could bother players with sensitivity. However, we are able to accommodate groups with impairments to have a more sensory friendly and safe game! Just send us an email and ask!
  • Will there be other groups in the room with us?
    No. All bookings are private and will only include players in your party.
  • Do you have a bathroom?
    We do have a bathroom but only one, so try to use one before arriving to avoid game delays.
  • Why is the door locked?
    We lock the door when we have bookings just to make things easier in regards to walk-ins. If the door is locked when you come to our location during operating hours we should have a sign on the door that says knock or call, we will be happy to open the door for you!
  • Do you accept walk-ins?
    Yes, we do accept walk-ins! It might be a little more difficult to walk instead of reserving in advance as we only send staff in when there are bookings.
  • Do you have lockers on site?
    We provide secure lockers on site for you to store your personal items such as bags, phones, and keys. The locker is per room which is available at the time of your reservation until the end of your game.
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